Frequently Asked Questions

Pick up times may vary, some drivers pick up one side of the road at a time, and sometimes drivers break off from a route and return at a later time the same day. Please contact customer service no earlier than 4:30 PM on your service day to report a missed pick up. All misses must be reported the week they occur for a prompt resolution. 

Carts must be curbside the night before your scheduled service day. Place each cart within 3 feet of the curb, 3 feet from a mailbox or other object, with handles facing the house, and 1 foot or more separating each cart.

TNT Junk and Trash provides residential household waste removal. Household waste is defined as waste produced within the kitchen and bathrooms. The following are not accepted for pick up:

• Construction or remodeling debris such as wood, tile, drywall, brick, etc.
• Paint
• Oil
• Batteries
• Pesticides
• Electronics

If your trash can is old or broken, TNT can replace it.  Please call the office for details. All can replacements are done on your regular service day.

TNT does offer small container rentals for residents. Please contact our office to set up this service.

TNT does not offer temporary suspension of service. Please contact customer service to set up your cancellation and scheudle your final pickup. We do not accept letters or post cards as forms of cancellation. You must be the account holder to cancel service.  Cancellations must be scheduled one week prior to your last service day. The cans are removed on the final service day. If TNT is unable to remove the can, you will be billed for them. 

Our drivers operate on a weekly pickup schedule, and unfortunately, we do not offer bi-weekly pickup options.

Login to our payment portal here or call customer service to pay over the phone.  Fees apply for credit card payments.  Payments take 24 hours to post to the account, so please call us if you are making a late payment the day before your pickup day. 

We accept Mastercard and Visa over the phone or through our online payment portal. We accept ACH information over the phone for auto draft or checks by phone. We also accept checks or cash by mail or in person at our office. Please contact customer service to update payment methods from card to ACH. 

If you are unable to pay your bill by the due date, please call our office immediately.  Accounts that remain unpaid for two weeks or more after the due date will have their services temporarily suspended, and the cans will be scheduled for removal.